Sales Business Analyst

Job Summary: Support the Sales Business Analyst Manager in maintaining and improving the Salesforce platform.

Primary Duties:

• Ability to work with the appropriate business units to translate business requirements into technical specifications
• Contribute new workflows, and ideas
• Identify risks that threaten project success and recommend workarounds
• Ensure systems runs smoothly by testing and documenting improvements
• Develop and test technology solutions
• Coordinate testing of new developments and collect approvals and feedback
• Assist in managing the support queue for required system changes
• Promote business adoption of system capabilities and features
• Work on projects related to improving the user experience
• Remain current with advancements in sales software technology and industry trends

Key Responsibilities:

• Ability to work effectively with various departments
• Ability to respond to project deadlines
• Creativity and ability to think critically about current processes
• Effectively communicate through good oral and written skills
• Solicits input from others
• Adhere to company policies
• Other duties as assigned

 Job Specifications:

• Highly motivated with the ability to work independently and in a collaborative environment
• Capable of declarative development within sandboxes in Salesforce
• High degree of solving complex problems

Job Relationships:

• Reports to Sales Business Analyst Manager
• Works and coordinates activities within IT and the appropriate business units

 Requirements:

• Bachelor’s Degree in business or a related field or related experience
• Minimum one year of experience with Salesforce or three years of CRM experience
• Experience with systems analysis, requirements gathering and documentation, and declarative development.

Benefits:

• Hybrid position
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Generous paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Referral program